Kofax Senior Vice President and GM APJ Zakir Ahmed says with the boom of digitalisation, physical paperwork is unsustainable in the longer term, and, it is not feasible for high organisational workflows. However, going paperless comes with additional security measures that business organisations must employ to safeguard their assets.
Infobip Regional Director APAC Ante Pamukovic discusses why having a large customer experience presence across channels can be both highly beneficial and detrimental to business. With increasing hyper-connectivity of consumers across the globe, Pamukovic says brands should embrace an omnichannel approach with a holistic CX in mind.
Bosch Home Appliances Head of Customer Service Jaclyn Tay says when Singapore went into lockdown, customer service colleagues found themselves thrust into the forefront to help maintain business-as-usual. Tay thanks Bosch technicians whom were at the front lines during the pandemic, putting their health and safety at risk every day, for every visit.