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INDVSTRVSMay 10, 2023

Working with a corporate psychopath must be one of the most difficult challenges for any leader or team member to experience in their career. Trying to manage this kind of personality with kindness is not however, impossible. Michael Lloyd-White, previously a Chief Advisor to World Kindness USA, shares how it’s done…

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INDVSTRVSOctober 27, 2022

Time and again, organisations are being caught unwittingly like spooked deer in the proverbial headlights of increasingly sophisticated and cynical stakeholders. But it doesn’t have to be this way. A more strategic, collaborative approach to good community relations can be taken that is kind to the bottom line…

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INDVSTRVSJanuary 14, 2021

Infobip Regional Director APAC Ante Pamukovic discusses why having a large customer experience presence across channels can be both highly beneficial and detrimental to business. With increasing hyper-connectivity of consumers across the globe, Pamukovic says brands should embrace an omnichannel approach with a holistic CX in mind.