Research shows 84 per cent of Singapore CIOs say enterprise cloud complexity makes IT performance extremely difficult to manage. Dealing with digital transformation and ‘the Age of the Customer’ have tech leaders looking to AI for answers.
According to Software intelligence company, Dynatrace, the findings of an independent global survey – 2019 Top Challenges for CIOs in a Software-Driven, Hybrid, Multi-Cloud World – of 800 Chief Information Officers (CIOs) says digital transformation, migration to the enterprise cloud and increasing customer demands are creating a surge in IT complexity and associated costs. Technical leaders around the world and in Singapore are concerned about the effect this has on IT performance and ultimately, their business.
Singaporean CIO responses captured in the research indicates threats to the existence of their business (62%) and reputational damage (55%) are among the biggest concerns as businesses in Singapore transform into software businesses and migrate to Cloud.
As CIOs struggle to prevent these concerns from becoming reality, IT teams in Singapore now spend 33% of their time dealing with digital performance problems – an increase from 30% in 2018, costing businesses an average of SGD 3 million annually, compared to USD 2.5 million in 2018; an increase of 20%. To combat this, 94% of Singapore CIOs say AI will be critical to IT’s ability to master increasing complexity.
Software is transforming every business
Every company, in every industry, is transforming into a software business. The way enterprises interact with customers, assure quality experiences and optimise revenues are driven by applications and the hybrid, multi-cloud environments underpinning them. Success or failure comes down to the software supporting these efforts.
The pressures of ‘run-the-business’ software performing properly has significant ramifications for IT professionals.
62% of Singapore CIOs fear there could be a threat to the existence of their business if they are unable to manage IT performance.
As complexity continues to grow, 84% of CIOs say it could soon become extremely difficult to manage performance efficiently.
Enterprise Cloud-first strategies increase complexity
Underpinning this software revolution is the enterprise cloud, allowing companies to innovate faster and better meet the needs of customers.
The enterprise cloud is dynamic, hybrid, multi-cloud, and web-scale, containing hundreds of technologies, millions of lines of code and billions of dependencies. However, this transformation is not simply about lifting and shifting apps to the cloud, it is a fundamental shift in how applications are built, deployed and operated.
The report claims that the majority of CIOs are already using or are planning to deploy microservices (90%), containers (88%), serverless computing (88%), PaaS (88%), SaaS (9%), IaaS (94%) and private cloud (96%) in the next 12 months.
The average mobile or web application transaction in Singapore crosses 38 different technology systems or components. This brings an inherent increase in IT complexity, making it harder for organisations to manage performance.
The ‘Age of the Customer’ adds pressure to deliver great experiences
We are squarely in the age of the customer, where high quality service is paramount due to the ease with which customers will try competitive offerings and share their experiences instantly via social media.
The research highlights the extent to which businesses are struggling to combat IT complexity that threatens the customer experience, with CIOs revealing that on average, organisations have suffered five IT outages where user-experiences, business revenues or operations were impacted in the last 12 months.
IT teams are feeling the strain
Digital transformation, migration to the enterprise cloud and increasing customer demands are collectively putting pressure on IT teams, who continue to feel the strain, especially as it relates to performance.
Revealing the extent of this dilemma, key findings of the research also indicate that a large majority of Singapore CIOs (80%) say they do not have complete visibility into application performance in cloud-native architectures; and, 86% of CIOs are frustrated that so much time is spent setting up monitoring for different cloud environments when deploying new services.
IT teams now spend around 33% of their time tackling performance problems.
CIOs look to AI for answers
Exploring the potential antidote to these challenges, the research further reveals that 94% of CIOs say that they believe AI will be critical to IT’s ability to master increasing complexity.
According to Dynatrace founder and CTO Bernd Greifeneder, as complexity grows beyond IT teams’ capabilities, the economics of throwing more manpower at the problem no longer works.
“Organisations need a radically different AI approach. That’s why we reinvented an all-in-one platform with a deterministic AI at the core; providing true causation, not just correlation. Unlike machine learning approaches, Dynatrace does not require a lengthy learning period. The Dynatrace Software Intelligence Platform automatically discovers and captures high fidelity data from applications, containers, services, processes, and infrastructure. It then automatically maps the billions of dependencies and interconnections in these complex environments. Its AI engine, Davis, analyses this data and its dependencies in real-time to instantly provide precise answers – not just more data on glass. It’s this level of automation and intelligence that overcomes the challenges presented by the enterprise cloud and enables teams to develop better software faster, automate operations and deliver better business results,” says Greifeneder.
Download the 2019 global report Top Challenges for CIOs in a Software-Driven, Hybrid, Multi-Cloud World
(Ed. The report is based on a global survey of 800 CIOs in large enterprises with over 1,000 employees, conducted by Vanson Bourne and commissioned by Dynatrace. The sample included 200 respondents in the U.S., 100 in the UK, France, Germany and China, and 50 in Australia, Singapore, Brazil and Mexico respectively. Dynatrace says its provides software intelligence to simplify enterprise cloud complexity and accelerate digital transformation.)