INDVSTRVSJanuary 14, 2021

Infobip Regional Director APAC Ante Pamukovic discusses why having a large customer experience presence across channels can be both highly beneficial and detrimental to business. With increasing hyper-connectivity of consumers across the globe, Pamukovic says brands should embrace an omnichannel approach with a holistic CX in mind.

INDVSTRVSMay 18, 2020

TIBCO Software SVP EMEA and APJ Erich Gerber says customer expectations are quickly reshaping the banking industry. Gerber argues that client centricity via digital banking is a must if traditional banks want to remain competitive.

INDVSTRVSMarch 11, 2020

According to NTT Ltd APAC Director Intelligent Workplace Pranay Anand, connected customers expect a hyper-personalized, effortless experience, however only 17% of customers in Asia Pacific rate brand experiences as fully satisfactory with satisfaction around AI and robotics experiences faring much worse...