INDVSTRVSJanuary 25, 2021OpenText Global Industry Strategist Monica Hovsepian says the Financial Services sector must commit to an ongoing feedback loop in order to excel in employee and customer experiences.
INDVSTRVSJanuary 25, 2021
INDVSTRVSJanuary 14, 2021Infobip Regional Director APAC Ante Pamukovic discusses why having a large customer experience presence across channels can be both highly beneficial and detrimental to business. With increasing hyper-connectivity of consumers across the globe, Pamukovic says brands should embrace an omnichannel approach with a holistic CX in mind.
INDVSTRVSAugust 25, 2020Infobip Regional Director APAC Ante Pamukovic says customers want quick, safe and personalised interactions on platforms they love and use regularly, and businesses need to meet this expectation well if they desire brand loyalty.
INDVSTRVSMay 18, 2020TIBCO Software SVP EMEA and APJ Erich Gerber says customer expectations are quickly reshaping the banking industry. Gerber argues that client centricity via digital banking is a must if traditional banks want to remain competitive.
INDVSTRVSMay 13, 2020Snowflake Managing Director South Asia Geoff Soon says that harnessing data to achieve Customer 360 is a lofty, but achievable goal.
INDVSTRVSMarch 11, 2020According to NTT Ltd APAC Director Intelligent Workplace Pranay Anand, connected customers expect a hyper-personalized, effortless experience, however only 17% of customers in Asia Pacific rate brand experiences as fully satisfactory with satisfaction around AI and robotics experiences faring much worse...
INDVSTRVSFebruary 18, 2020Uniphore Co-Founder and President of Uniphore APAC Ravi Saraogi argues why Digital Transformation does not guarantee improved customer experience.
INDVSTRVSFebruary 3, 2020President of Uniphore APAC Ravi Saraogi says two-thirds of client conversions fail in Singapore due to poor customer service and shares how conversational service automation may help vendors close the sale.
INDVSTRVSSeptember 3, 2019TIBCO Senior Vice President Erich Gerber says personalising consumer interactions so customers have a great experience means they are likely to buy more, be more loyal and most importantly, tell their friends.
INDVSTRVSJanuary 11, 2017When it comes to delivering great customer experience, rather than using the vague ‘customer is king’ decree perhaps, ‘check yourself’ should be the practical reminder of all good customer relations.