INDVSTRVSMarch 2, 2021Progress Vice President APJ John Yang says as the world continues to manage the health crisis, organisations that use technology to personalise customer interactions will make them more resilient, and primed for growth.
INDVSTRVSMarch 2, 2021
INDVSTRVSFebruary 22, 2021Uniphore Co-Founder Ravi Saraogi shares how call centres can leverage tech to capture key conversation details and summarise them, so agents can focus on delivering better call experiences.
INDVSTRVSJanuary 14, 2021Infobip Regional Director APAC Ante Pamukovic discusses why having a large customer experience presence across channels can be both highly beneficial and detrimental to business. With increasing hyper-connectivity of consumers across the globe, Pamukovic says brands should embrace an omnichannel approach with a holistic CX in mind.
INDVSTRVSNovember 9, 2020Bosch Home Appliances Head of Customer Service Jaclyn Tay says when Singapore went into lockdown, customer service colleagues found themselves thrust into the forefront to help maintain business-as-usual. Tay thanks Bosch technicians whom were at the front lines during the pandemic, putting their health and safety at risk every day, for every visit.
INDVSTRVSOctober 28, 2020Freshworks Head ASEAN Business Vinod Chandramouli shares how vendors can harness customer empathy when consumer confidence is low.
INDVSTRVSOctober 15, 2020Uniphore Co-Founder and President APAC Ravi Saraogi says the secret to happy customers comes from showing empathy, and, leveraging technology to better communicate the best way we know how – with our voice.
INDVSTRVSSeptember 9, 2020Uniphore Co-founder and President APAC Ravi Saraogi says with the help of automation solutions, contact centres have radically enhanced the standards of customer experiences for the better.
INDVSTRVSAugust 25, 2020Infobip Regional Director APAC Ante Pamukovic says customers want quick, safe and personalised interactions on platforms they love and use regularly, and businesses need to meet this expectation well if they desire brand loyalty.
INDVSTRVSJune 10, 2020According to Uniphore Co-founder and President of Asia Pacific Ravi Saraogi, the adoption of automation tech had been on the rise prior to global lockdown. As organizations plan post-pandemic, contact centres continue to make provisions for agents to work remotely, as increased volumes of customer enquiries due to social distancing accelerates demand for automation. Saraogi explains why Conversational Service Automation can help employers have greater visibility over remote agents’ productivity and well-being.
INDVSTRVSMarch 11, 2020According to NTT Ltd APAC Director Intelligent Workplace Pranay Anand, connected customers expect a hyper-personalized, effortless experience, however only 17% of customers in Asia Pacific rate brand experiences as fully satisfactory with satisfaction around AI and robotics experiences faring much worse...