INDVSTRVSJanuary 14, 2021Infobip Regional Director APAC Ante Pamukovic discusses why having a large customer experience presence across channels can be both highly beneficial and detrimental to business. With increasing hyper-connectivity of consumers across the globe, Pamukovic says brands should embrace an omnichannel approach with a holistic CX in mind.
INDVSTRVSOctober 12, 2020Carro Founder and CEO Aaron Tan says that in the future, the car market will have plenty of competition from smaller dealerships with a heavy emphasis on selling direct to consumers digitally and argues that incumbents cannot afford to be slow to jump on the wagon...
INDVSTRVSJune 30, 2019Integrating Artificial Intelligence and Machine Learning into your existing business apps may allow you to gain an edge over your competitors. Arkenea Founder Rahul Varshneya shares how these new technologies have enormous untapped potential in terms of increasing customer engagement and retention.
