Zinier raises USD 90 million in Series C funding to transform field service workforces with AI-driven automation.
New investor ICONIQ Capital led the round with new participation from Tiger Global Management, and return investors Accel, Founders Fund, Nokia-backed NGP Capital, France-based Newfund Capital and Qualcomm Ventures LLC. The funding will support global customer adoption and expansion of Zinier’s AI-driven field service automation platform, ISAC.
In the past year, more than SGD 100 million was invested in Zinier to transform the way field service work gets done. Field services provide on demand, operational maintenance on critical infrastructure assets.
According to Zinier CEO Arka Dhar, workers have been slowed down by legacy systems and manual processes. As margins shrink and the volume of work continues to rise, he says it’s critical for enterprises to have real-time visibility into the field and drive productivity by automating routine work.
“Services that we rely on every day – electricity, transportation, communication – are getting by on centuries-old infrastructure that requires a major upgrade for the next generation of users. A field service workforce powered by both people and automation is necessary to execute the massive amount of work required to not only maintain these critical infrastructures, but to also prepare for growth. Our team is focused on enabling this transformation across industries through intelligent field service automation,” says Dhar.
Less than two years ago, Zinier built its own technology platform, ISAC, from the ground up and entered the market to help enterprises make the leap from reactive field service management to proactive field service automation. Since then, Zinier claims to work with blue-chip brands like Black & Veatch and Car-Sa, and formed strategic partnerships with system integrators such as Capgemini and Tata Consultancy Services.
According to ICONIQ Capital Partner Will Griffith, Zinier is poised to disrupt field service delivery as we know it.
“It is critical for companies to optimize this costly and complex part of their business, and Zinier has the platform-based technology and team to take on this global, multi-industry market. We are excited to partner with Zinier and support them in their mission of changing the paradigm on field service work on a global scale,” says Griffith.
Dhar says this round of funding will aid Zinier’s global expansion including entry into Australia, Brazil, Chile, France and the Iberian Peninsula as well as expand its footprint into new markets. It will also fund R&D to expand ISAC’s AI-driven platform capabilities and configurability.
Investor, Accel Partner Dinesh Katiyar, says early field service software providers emerged decades ago and their solutions reflect the same.
“We continue to invest in Zinier because of its platform, its people and its potential to empower field service workforces with a dramatically more intelligent solution. Capturing and understanding data on the ‘who, what and where’ is critical to the mobile workforce of the future and Zinier is enabling enterprises to truly optimize this critical part of the business for the first time,” says Katiyar.
(Ed. Zinier is headquartered in Silicon Valley with leading investors including Accel, ICONIQ Capital, Founders Fund, Newfund, NGP Capital, Tiger Global Management and Qualcomm Ventures LLC.)